ZUEFF
Coralee Zueff’s industry leading,
best selling book “Five Star Service Advisor ''
is now an eight-week online course to help you…
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Boost sales of routine maintenance items like air and cabin filters, wheel alignments, wiper blades, batteries, and brake fluid flushes.
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Gather details from customers about their vehicle concerns to
facilitate a swift and accurate diagnosis by our technicians.
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Optimize technician efficiency by strategically scheduling appointments for maximum productivity.
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Receive glowing reviews and surveys from happy,
satisfied customers.
In a typical workday, everything can be going smoothly until a customer is furious at the cost of their bill and thinks they know more than
you and the technician because they watch videos on YouTube.
It's now 4:45 PM and you haven'teven had time for a lunch
break. How do you handle everything, keep a smile
on your face and feel like life has
not been sucked out of you?
"Five Star Service Advisor '' is based on Coralee Zueff's best
selling book with the same title. The program covers
everything from the initial phone call to handling conflict.
Mindset
Before getting into the “how tos” we need to understand why we got
into automotive, find out what brings us joy, uncover any stumbling
blocks or fears that could get in our way and create goals.
Scheduling Appointments
This is the foundation to make sure our technicians' time is being used as
efficiently as possible. There is a balance between being too busy and
not having enough appointments. The key to shop success
is to keep the technicians busy but not overwhelmed.
Creating Estimates
In a class of 30 people, not one service advisor would create the same estimate
(I believe these are a work of art). We will discuss different types of estimates and appropriate times to present them so the customer's answer is “go ahead”.
Explaining Repairs and Maintenance
Educating the customer is VITAL to the customer approving work and avoiding any “buyers regret”. Instead, they will be “free advertisement” for you and the business.
Purchase "Five Star Service Advisor" for your team.
What could be better than one team member improving their skills?!?
The WHOLE team improving in leaps and bounds. Make it fun by setting up weekly and monthly challenges. PLUS learning new skills as
a group adds an extra layer of reinforcement.
Click the link below and let us know who
many participants, for a group discount.
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Hello! I’m Coralee Zueff.
I’m an award-winning master service advisor,
public speaker, coach and an Amazon Bestseller writer.
Being highly seasoned at what I do, I provide coaching and training
to individual Service Advisors, Managers, Dealerships and Automotive
Service Chains to communicate with their customers and technicians
to increase approved work naturally and bring conflicts to rock bottom.
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Through my unique training and experience in automotive sales and service
for 20 years, I developed an influencing way of speaking to
customers and technicians to decrease conflict and increase profit.
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I have been featured on ......
And that’s precisely the achievement I deliver for my clients:
health, peace of mind, more money and more fun!