Mastering Advisor
& Technician Communication

Effective communication between service advisors and technicians is critical to the success of any automotive shop—but it’s often an area where things break down.

 

When service advisors fail to gather the right information from customers, technicians can struggle to diagnose vehicles accurately and efficiently.

 

On the flip side, if technicians don’t communicate their diagnostic process clearly to service advisors, it becomes difficult to build value with the customer and properly communicate the need for repairs. Misunderstandings can lead to incorrect parts, misquoted labor, and ultimately, costly mistakes that affect both the shop’s workflow and the customer’s experience.

​

This class, led by a seasoned service advisor with over 20 years of experience and a licensed technician/shop owner with equal amount of time “in the biz”, will dive into real-world strategies for improving communication between service advisors and technicians. You’ll hear candid insights from both sides of the shop, exploring what works, what doesn’t, and how to bridge the gap between the two roles.

​

Why Attend?

​

• Hands-on Solutions: Learn practical tips to improve communication on both ends—whether it’s gathering accurate customer information or ensuring technicians effectively communicate their processes.

​

• Boost Shop Efficiency: Proper communication reduces errors, increases diagnostic speed, and enhances the overall customer experience, helping to streamline shop operations.

​

• Team-wide Benefits: This class is ideal for the entire team. Many of the challenges discussed are issues that employees often think about but don’t always voice. By addressing these, we can improve morale, reduce stress, and increase employee retention.

​

Check our available dates below and book your spot—seats are limited and filling fast.

I will see you soon!

​

​