Supercharge Your Shop (2-days Webinar)

Service Description

There is a lot of talk around AI. Some shops want nothing to do with it and others think it will take our jobs. Coralee’s belief if AI is a tool like any other and today’s most successful shops know HOW to utilize it and understand its current limitations. In this interactive 4-hour session, you’ll learn how AI is transforming the way service advisors and shops improve customer communication, technician efficiency and profitability. AI Features Discussed: ● Inspection Assistant: Helps service advisors capture customer concerns better to help technicians be as efficient as possible and diagnose the customer complaint quickly. ● Maintenance systems: Analyzes each vehicle’s service history (from the shop management system & external data when available) and compares it against recommended maintenance intervals (either manufacturer or custom) so shops don’t miss maintenance work. ● Customer Workflows: Automates or assists with parts of the customer interaction workflow (e.g., capturing concerns, follow-ups, reminders) to keep the process smoother. ● Profitability Analysis / Real-Time Repair Order Auditing: Flag jobs that are under-priced or may have low profitability before they are sold, and provide insights into technician productivity, bottlenecks, and operational inefficiencies. ● AI Clone (Digital Advisor/Owner Replica): ● A trained AI model after the shop owner or top advisor that can respond to customers in their voice and style for estimates, follow-ups, explanations, and training—ensuring consistency and scalability without burnout. ● AI Bot (Virtual Service Assistant): ● Handles routine customer interactions such as appointment scheduling, answering common questions, sending status updates, and triaging basic concerns—reducing front desk load and improving response time. ● Real-world case studies and testimonials from shop owners who’ve used AI to dramatically improve team performance—and their bottom line. As we all know, AI has its limitations. Coralee has identified AI is not always correct when it comes to technical data as well as come up with creative examples to explain these jobs to customers. Customers/clients are using AI to diagnose their vehicle and analyze estimates provided. We will also discuss how to handle these objections. Whether you’re trying to close more sales, build customer trust, or ensure consistency across, this class will show you how to turn every opportunity for growth.