Telephone Skills
for Success

Service advisors often spend hours on the phone each day, and having exceptional phone skills can distinguish both the advisor and your shop from the competition. In this class, we will explore the mindset needed when answering calls and provide tips on how to sound like a "virtuoso" in every conversation. We'll also cover the importance of asking the right questions to effectively qualify customers and communicate with suppliers, ensuring smoother interactions and better outcomes.

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We’ll work through practical strategies to:

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• Perfect tone and pacing to build rapport and create a positive experience.

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• Use active listening to quickly identify needs and offer tailored solutions.

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• Handle tough conversations with confidence, turning challenges into opportunities.​

 

By the end of this class, you’ll have the skills to confidently manage every call, qualify customers efficiently, and turn each conversation into a chance to build loyalty and increase sales.

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Check our available dates below and book your spot—seats are limited and filling fast.

I will see you soon!